Terms and Conditions
Terms and Conditions
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Company Identification:
Infinity Brands S. de R.L. de C.V., referred to as "INFINITY BRANDS," with address at Calle Tomás V. Gómez 182, Ladrón de Guevara, C.P. 44600 Guadalajara, Jalisco, Mexico, Tax Identification Number SBR210621E48, hereby makes available the terms and conditions under which the use of the website www.infinitybrands.mx and its electronic application ("website") will be governed. Therefore, any person using the website or purchasing products from INFINITY BRANDS (hereinafter "User") must comply with the provisions herein.
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Effective Date:
These terms and conditions come into effect as of April 2024. We reserve the right to modify, update, or change these terms and conditions at any time without prior notice. Such modifications will become effective immediately upon posting on this page. It is the user's responsibility to periodically review this page to be aware of any changes. Continued use of the website after the publication of any changes constitutes acceptance of such changes.
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Intellectual Property:
The contents of the screens related to INFINITY BRANDS' Products, as well as the programs, databases, networks, and files that allow the User to access and use the Site, as well as brochures, instructions, and, in general, Products, are the property of INFINITY BRANDS and are protected by laws and international copyright, trademark, patent, and industrial design treaties. Misuse and total or partial reproduction of such contents are prohibited, except with the express written authorization of INFINITY BRANDS. The Site may contain links to other websites, which does not indicate ownership or operation by INFINITY BRANDS. Since INFINITY BRANDS has no control over such sites, it will NOT be responsible for the content, materials, actions, and/or services provided by them, nor for damages or losses caused by their use, whether directly or indirectly. The presence of links to other websites does not imply a partnership, relationship, approval, or endorsement by INFINITY BRANDS of such sites and their contents.
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System or Database Violations:
Any action or use of a device, software, or other means aimed at interfering with the activities and operations of INFINITY BRANDS or with the descriptions, profiles, or databases of INFINITY BRANDS is not allowed. Any intrusion, attempt, or activity violating or contrary to intellectual property laws and/or the prohibitions stipulated in this contract will make the responsible party liable for legal actions and the sanctions provided by this agreement, as well as liable to compensate for damages caused.
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System Failures:
INFINITY BRANDS is not responsible for any damage, harm, or loss to the User caused by system failures, lack of availability, accessibility, or interruption in the system, server, or the Internet. INFINITY BRANDS will also not be liable for any viruses that may infect the User's equipment as a result of accessing, using, or browsing its website or due to any data, files, images, text, or audio transferred therein. Users may not attribute any liability or demand payment for lost profits due to technical difficulties or failures in systems or the Internet. INFINITY BRANDS does not guarantee continuous or uninterrupted access and use of its Site. The system may occasionally be unavailable due to technical difficulties or Internet failures, or due to any other circumstances beyond INFINITY BRANDS' control; in such cases, efforts will be made to restore it as quickly as possible, without incurring any liability. INFINITY BRANDS will not be liable for any errors or omissions in the content of its website.
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Jurisdiction and Applicable Law:
This agreement will be governed in all respects by the laws in force in Mexico, particularly regarding data messages, electronic contracting, and electronic commerce governed by the respective federal legislation. Any dispute arising from this agreement, its existence, validity, interpretation, scope, or compliance, will be subject to applicable laws and competent courts. For the interpretation, compliance, and execution of this contract, the parties expressly submit to the jurisdiction of the competent courts of Guadalajara, thereby waiving any jurisdiction based on their present or future domicile.
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Order Process:
After selecting products, INFINITY BRANDS allows the User to view the amount to pay, the selected products, and estimates the delivery time. The Price to be paid by the buyer includes value-added tax; additionally, the website breaks down the cost of home delivery. It is the sole responsibility of the User to validate the information provided before confirming the order or proceeding with the purchase. To proceed with payment, the User must acknowledge having received the quote with the aforementioned costs.
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Payment:
The User must make payment for the Products based on the order confirmation indicated in the previous section. Any payment due by the User for INFINITY BRANDS' products will be made using the Payment Methods selected by the User from those available on the Website. It is the User's responsibility to verify that their selection is appropriate, as well as the amount to be paid according to the quote. The User must select the Payment Method from those available, provide their payment details, and, once charged, a payment confirmation will be sent to their email. It is the User's responsibility to verify that their selection is appropriate, as well as the amount to be paid. Any information provided by the User will be their sole responsibility, and the User guarantees its accuracy.
Payment Methods: We accept the available methods on our website. All payments must be made in the currency specified at the time of purchase. Payment Security: We take the security of your payment data seriously. All payments made through our website are secure and protected using SSL encryption technology to ensure the confidentiality of your information.
Payment Process: Once you have selected the products or services you wish to purchase, you will be directed to our secure payment process. Here, you will need to provide the necessary information to complete the transaction, including details of your payment method and billing address.
Payment Confirmation: After completing the payment process, you will receive an order confirmation by email. This confirmation will include details of your purchase, as well as a unique order number for your reference.
Payment Authorization: By making a payment through our website, you expressly authorize the corresponding charge to be made to your account or payment card. You must ensure that sufficient funds are available to complete the transaction.
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Payment Errors: In case of an error during the payment process, please
contact info@infinitybrands.mx as soon as possible for assistance and to resolve the issue.
Payment Rejection: We reserve the right to reject any payment that we deem suspicious or fraudulent. In case your payment is rejected, we will notify you by email and provide instructions on how to resolve the situation.
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Shipping:
Shipping Policy: All orders will be processed and shipped within 90 business days from the date of purchase, unless otherwise specified. Shipping costs and estimated delivery times will be calculated at checkout based on the destination and selected shipping method.
Delivery Address: It is the customer's responsibility to provide accurate and complete delivery address information at the time of purchase. We are not responsible for delays or non-delivery due to incorrect or incomplete address information provided by the customer.
Shipping Methods: We offer various shipping methods. Available shipping methods may vary depending on the destination and shipping address.
Delivery Confirmation: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. Please track your package using the provided tracking number to ensure timely delivery.
Delivery Delays: Although we make every effort to ensure timely delivery of your order, we are not responsible for delays caused by factors beyond our control, including but not limited to weather conditions, natural disasters, carrier delays, and customs clearance procedures.
Acceptance of Delivery: Upon receiving your order, please inspect the package for any damage or discrepancies. If you notice any issues with your delivery, please contact us immediately to report the problem and initiate a resolution.
Delivery Refusals: If you refuse delivery of an order or fail to receive it from the carrier after multiple delivery attempts, the order may be returned to us. In such cases, additional shipping charges may apply for reshipping or canceling the order.
Shipping Restrictions: We reserve the right to restrict shipping to certain locations or countries based on legal restrictions or carrier limitations. Please refer to our shipping policy for more information on shipping restrictions.
Shipping Fees: Shipping fees are non-refundable unless otherwise specified. In the event of a return or exchange, the customer may be responsible for return shipping costs.
Contact Information: If you have any questions or concerns about our delivery policies, please contact us at info@infinitybrands.mx for assistance.
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Contract Termination:
The terms and conditions are made available to the User upon entry to the Site and can be consulted at any time, which must be consented to prior to submitting information and, in general, at the beginning of the product purchasing process. The consideration will be settled in accordance with the payment section of these terms and conditions. INFINITY BRANDS may terminate the contract early if: Payment is not approved, in which case the parties expressly agree that non-payment in full or in part will result in automatic termination. The User fails to comply with any of the obligations assumed in this document.
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Warranty:
Any warranty referred to in the terms and conditions or on the INFINITY BRANDS website regarding the Products provided and their results must comply with the following conditions for eligibility: The information, images, and any requirements requested by INFINITY BRANDS from the User must be properly discharged, in a real, truthful, and verifiable manner by the User. Do not alter, damage, or modify the product in any way. Use the product according to its nature. Use, install, and/or employ the Product as indicated in the Manual. Product warranties will only apply to those expressly stated on the website, in the description of each product, in the event of a claim against INFINITY BRANDS, under the terms of this clause. Any warranty claimed against INFINITY BRANDS will be valid within a maximum period of 30 calendar days after delivery. If the warranty attached to the product or its manual is eligible but not specified in the Product description, the warranty must be claimed with the manufacturer or importer. If the User fully complies with the conditions and considers the warranty validation appropriate, the User must send an email to garantia@infinitybrands.mx to enforce their warranty, in which they will be explained the process to follow.
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Promotions:
The User agrees that any advertisement, offer, advertising, or promotions of INFINITY BRANDS will have applicable terms and conditions. To apply or benefit from them, the User must consult and follow them. We reserve the right to not accept or cancel orders in case of errors in the details of our promotions, such as prices, descriptions, or product availability, caused by typographical, transmission, or other errors, even after sending an order confirmation. In such cases, we will promptly inform you and refund any payments received without undue delay.
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Notifications:
The User must be aware of the information sent to them, as the deadlines start counting from the moment the notification is sent. INFINITY BRANDS will not be responsible for data that has not been correctly provided by the User, or for the blocking of communications by INFINITY BRANDS due to these Personal Data and their management medium such as email, nor can INFINITY BRANDS be responsible for the User's omission to consult them.
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Limitation of Liability:
No Warranty: The information, materials, and services provided on this website are offered "as is" and without warranties of any kind, whether express or implied. We do not guarantee the accuracy, completeness, or reliability of any information or content on this website.
Use at Your Own Risk: Your use of this website and its content is at your own risk. We shall not be liable for any damages or losses arising from your use or reliance on the information, materials, or services provided on this website.
Third-Party Content: This website may contain links to third-party websites or content that is not owned or controlled by us. We are not responsible for the content, privacy policies, or practices of any third-party websites.
Limitation of Liability: In no event shall we be liable for direct, indirect, incidental, special, or consequential damages arising out of or in any way related to your use of this website or the information, materials, or services provided on this website.
Indemnification: You agree to indemnify and hold harmless INFINITY BRANDS, its affiliates, officers, directors, employees, and agents from any claim, damage, obligation, loss, liability, cost, or debt, and expenses (including but not limited to attorney's fees) arising from:
(a) your use and access to this website;
(b) your violation of any term of these terms and conditions;
or (c) your violation of any third-party rights, including but not limited to any copyright, property, or privacy rights.
Modification of Terms: We reserve the right to modify or revise these terms and conditions at any time without prior notice. By using this website, you agree to be bound by the current version of these terms and conditions.
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